Bryan Fary
Well-Known Member
- Joined
- May 5, 2003
- Messages
- 347
- Reaction score
- 1
i purchased a 2002 chevy trailblazer last july. i really liked the looks, the interior, everything about the vehicle. had friends that had one without any problems.
i have had my truck for 13 months now. since day 1, i have had a multitude of 'minor' issues. a/c went out 2 times. leak in rear window. oxygen sensor went out....etc....etc.
the north carolina lemon law states that the vehicle can be deemed a lemon if one of 2 conditions exist:
1. Unable to successfully fix the same problem in 4 service attempts.
2. 20 days in the service dept. in a 12 month period for the same or series of different problems.
it took the dealer 2 times to fix my a/c. over the past 13 months my truck has been in the shop 16 days. so neither situation applied for me.
i decided to call general motors and do some digging. the lady that answered the phone checked my vin # and concured that i have had too many service incidents. she asked what i was seeking, i told her i wanted a new vehicle. she put me on hold and called my dealer's service manager and reviewed my case. she came back to me and said that since my concerns were minor, that gm could not buy back my truck. i wasn't surprised. she did want me 100% satisfied and offered me a 5 yr/75000 mile extended warranty and asked if that would make me 100% satisfied. i said no, a new truck would make me 100% satisfied and the warranty would make me about 80% satisfied. we both laughed and proceeded.
i love my truck, just think i got one with a few problems. i was actually surprised #1 that i was even offered any kind of settlement and #2 that the woman that helped me was able to make the decision to offer me the warranty without seeking approval from her superiors.
overall, i am fairly happy. i don't think i will own this vehicle or any vehicle longer than 3 years or so. so the warranty should keep me covered. i would not be scared at all to buy another trailblazer or gm product.
bryan
i have had my truck for 13 months now. since day 1, i have had a multitude of 'minor' issues. a/c went out 2 times. leak in rear window. oxygen sensor went out....etc....etc.
the north carolina lemon law states that the vehicle can be deemed a lemon if one of 2 conditions exist:
1. Unable to successfully fix the same problem in 4 service attempts.
2. 20 days in the service dept. in a 12 month period for the same or series of different problems.
it took the dealer 2 times to fix my a/c. over the past 13 months my truck has been in the shop 16 days. so neither situation applied for me.
i decided to call general motors and do some digging. the lady that answered the phone checked my vin # and concured that i have had too many service incidents. she asked what i was seeking, i told her i wanted a new vehicle. she put me on hold and called my dealer's service manager and reviewed my case. she came back to me and said that since my concerns were minor, that gm could not buy back my truck. i wasn't surprised. she did want me 100% satisfied and offered me a 5 yr/75000 mile extended warranty and asked if that would make me 100% satisfied. i said no, a new truck would make me 100% satisfied and the warranty would make me about 80% satisfied. we both laughed and proceeded.
i love my truck, just think i got one with a few problems. i was actually surprised #1 that i was even offered any kind of settlement and #2 that the woman that helped me was able to make the decision to offer me the warranty without seeking approval from her superiors.
overall, i am fairly happy. i don't think i will own this vehicle or any vehicle longer than 3 years or so. so the warranty should keep me covered. i would not be scared at all to buy another trailblazer or gm product.
bryan
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