true,we shouldnt rely on her,but it is the only way to get any answers out of customer service sometimes.i think Ken Burroughs should be made aware of the problems with customer service and look into it.i have not heard from customer service in 5 days,after leaving voice mail messages on jennys phone,and mike nicholas phone too.
i guess ill try and call customer service tomorrow and see if i can get in touch with a real person this time,and maybe get some answers to my questions.