Minn Kota has excellent customer service too. I've never had an issue with a Minn Kota product that wasn't addressed quickly and completely to my satisfaction.
When Sue (and Sonya Cook) was at Guest, I would have said the same thing about Guest, but I wasn't impressed (at all) with my last dealings with Guest. I still bought the charger because I truly believe the 2631A was "the best" charger for me...but it wasn't without a lot of hesitance after talking with them on the phone.
All the best,
Glenn