Man, what drama

[Jeffry Skidmore]

Okay, so we had a big discussion last week about my thermos. So Iget an email from a guy at Stanley sayin' send us your thermos, we'll look at it , determine if it's defective, repair it or replace it. If it can't be repaired, we send it back as is.



Ok; I get that. So I send it back according to their instructions, along with a note saying I prefer to have it repaired, but if it can't be repaired,*don't replace it*, send it back "as is", and I'll buy a new one; but I want the old one back for sentimental reasons. Let me reiterate; I asked them to send it back *twice in the same letter*; *do not replace it*.



Simple; or so I thought. Friday, I get an voicemail from a lady at Stanley saying they have sent me a new thermos and they are keeping my old one! WTF?????????????????????????:angry::angry::angry::angry:

 

[Bob Bourget2]

Maybe they are keeping it for sentimental reasons too!! Aside from their incompetance, at least you are getting a new one!!

 

[TOMMY RICH]

Maybe they need Rosetta Stone?:lol:

 

[Jeffry Skidmore]

A new one is okay, my old one would be better. I emailed them and told them to send mine back and I'd send them a check for the new one!



Tee.....

maybe I need Rosetta Stone! Se habla Espanol? Mui pochito(?):huh:

 

[BIGCBAG]

Call them and tell them, you are doing a segment for the show Taboo on Nat. Geo.

And you are in love with your thermos, and plan to marry it!

That should do it!

 

[TOMMY RICH]

:lol::lol:

Thermos Taboo

 

[THOMMO59]

In your first lot of posts you complained that you were hard done by after a mere 28 years of service and wanted Stanley to honour your lifetime warranty. Now that they have, your still not happy. They have every right to keep the old one if they replaced it. Now you say you'll send them a check for the new one. Why would you even think they would try to repair it? These things are production made on a mnachine, not by some little retired tradesman hand welding bits in some dingy corner. Think for just one minute, a Thermos costing the manufacturer mayber $15 - $20 bucks at worst to make, lets employ someone at $25 an hour with oncosts to sit around, then clean up and old thermos, weld the handle, pack and send it back, just for the consumer to say "But you didn't paint the weld or rematch the paint exactly, or the new paint is a different shade than 28 years ago. C'mon man, give em a break!!!!

Why didn't you just buy a new one in the first place and then it wouldn't be "what a drama!"

 

[Marty Klein]

You slammed them left and right because of their initial position concerning your thermos. So they made good on their lifetime guarantee. You are definitely a "gold roper." If it was that important you should have just kept it and let the matter end. Of course, you were probably secretly hoping you could get a new one and keep the old ...

 

[david Wickenheiser]

I think I will agree. you want the dramma so you keep it going never wanting it to end. But to keep it going for you maybe they already threw it out. sorry could not resist. :lol:

 

[Jeffry Skidmore]

In response to the last three posts.......... Take a long walk off of a short pier!!!! I did what they asked; if you like I will send you the emails from back and forth with Stanley. *Before* I evn sent it back, they told me that if it couldn't be repaired *they would return it as is*! in my letter I enclosed with the thermos, I requested *twice* that they return it. BTW, when responding to the Stanley rep's email telling me to send it back, i requested then, also, that it be returned unrepaired.



What part of "communication" do you three and Stanley not understand?



"Gold-digger"????? Dumba$$!!!!! Never once asked for anything free!



"Like the drama"?????? Hardly! Desire to have someone be *accountable* for/to their words and actions??? Absofrikkinlutely!!!!



Give them a break?????? Why should I; if they could do what they said they were going to, why say it?!?

 

[TOMMY RICH]

Jeff...take it witha grain of salt dude



I've been called worse on here and could give two rats ass what most think.

I've been accused of "whining" about Tracker Marine...most would do the same if it were them. They just don't want you to think that they're like that too

 

[Texas Transplant]

Once you sent it in, it became the responsibility of someone likely making $8-10/hr to process the claim. I would be willing to bet, that the standard process goes something like this:



1) Determine if there was any negligence on the part of the consumer.



2) If no negligence, ship them a new one as a replacement.



3) Dispose of the returned unit as part of their 'recycling plan'.



Bottom line, once you ship it in to a 'return department', they are going to follow the accepted process. Sorry that you lost your thermos.



Tex

 

[Jeffry Skidmore]

Tee,



I don't give a rat's a$$ about what those guys thinks; but I'm not gonna sit back and let them call me names without some kind of response. If anyone is really interested, I can forward all of the back and forth emails.



Tex,

You are probably spot on; I'd say when they get something returned, they don't even inspect it; it just goes in a pile, and ship 'em another one! I know that now. What I don't understand is why go thru all of the back and forth emails; why dint they just send me a new one to begin with, instead of just arbitrarily poo-pooing my claim??



Btw, yesterday I got an email from this Stanley rep I had been dealing with. He apologized for the "misunderstanding" and attributed the recycling to his "assumption" that my thermos had a "defective vacuum" or "thermal failure". HMMMMMMMMMMM,

when I had it it dint leak, and it kept the liquid hot all day; I just couldn't hold it by the handle very well.



Live and learn. As Bob B. mentioned, despite their incompetence, I now have a brand new thermos. Not the antique I wanted to keep.