warranty question

[john mccaffrey]

I bought a new fisher hawk 160 2 years ago along with the 5 year extended warranty. Last week i brought it in for a spring tune up and to have the live well and baithwell fixed, Both weren't working. I was told by the dealer that it was a corrosion problem in the wires and it wasn't covered by tracker marine's premier protection plan. (dealer called tracker) I wrote a letter of complaint to tracker which they have had for a week with no reply yet.

I would find it hard to believe that they wouldn't address this problem since they like their competition brag about how good there products are. Hopefully customer satisfaction is a priority.



Does anyone know who I could contact at tracker marine to get help?



Any suggestions on what to do next would be appreciated.

thanks, john

 

[Mike Zechman]

Call the customer service number and ask for Steve in the warranty dep..........don't mail any letters, just call, I can understand any manufacture taking forever to answer......remember, sometimes the dealer won't get through to tracker as well as the actual customer