Tracker's Reputation....

[Greg Meyer]

Okay... it continues.... I am not posting this to stir the pot... Rather, I am trying to figure out how to bring this "bashing" to an end....



Read the thread here.... http://walleye.outdoorsfirst.com/board/forums/thread-view.asp?tid=7405&posts=15&start=1



Eric is a friend of mine... He is stating his experiences in the face of third hand rumor... Still the rumor mills win out... Tracker might consider a high profile PR blitz about their Cutomer SDervice committment... I just don't know.
http://walleye.outdoorsfirst.com/board/forums/thread-view.asp?tid=7405&posts=15&start=1

 

[William H. (Bill) Barham]

I didn't think it was that bad Greg.. A couple of guys were going to trash Tracker no matter whether anything they heard was true or not.



Uncle Billy

 

[TOMMY RICH]

Agree....your talking to "one" individual (myself) and a few others that have experienced problems that were dealer oriented and didn't have a whole lot to due with initial quality.

A dealer can make or break your reputation. I still don't understand that Tracker Marine can't seem to get a handle on it.:unsure:

 

[Bryan McDonough]

As you find out internet Bashing is the easy part. I read people bashing all brands on other boards.



I know which tracker location i would buy from in Houston.

 

[Dewey Storie]

What I found hard to believe in my situation, was how hard I had to fight for four years to get them to stand behind there warranty. I can

 

[Mike Zechman]

Yeah, I can relate to the service end on my new Nitro, I still can't find a good service dealer here in PA, I did however report this to the tracker people through the 800 number so they are aware they have IDIOT dealers out there:lol:

 

[Marty Klein]

One word--Sportsman's Outfitter, Lee's Summit, MO--well, that's more than one, but I got a good boat from Nitro which apparently missed the assembly line station where a nitro worker ruins it. I've never had to take my boat across town for service, but when I call for a part, the guy recognizes "Marty from Lansing" and squares me away. When I talk to the owner at the boat show he never tries to sell me a boat. they give me good counsel on any question I ask.



but then again, i am a very charming individual.

 

[Jody Woodruff]

The dealer can make a difference. I recommend Waypoint Marine in Austin. I bought my 929 there and got excellent service. They even sent a mechanic out to the lake to fix it when my ignition switch broke. Most dealers would have had me bring it in.

 

[Paul P]

From my boat ownership experience, I believe your dealer is key to your satisfaction. I would buy Nitro again due to my dealer which has been outstanding. Nothing but focused on customer satisfaction and quality work. I would strongly recommend Bob Borget and the guys at Marine USA, Worcester, MA, without hesitation.



Paul

 

[Scott Hammer TOXIC]

Go over to the "other" site and read about ALL of the other brands with the EXACT same problems and explain to me how Tracker is any different. From what I have read, they are more attentive in some areas than other brands. I certainly see examples of more resolved problems.



TOXIC