TundraBob
Member
I bought a new 2018 Pro Guide V-175 Combo last August from Berkeley Outdoors in Moncks Corner South Carolina for peace of mind in having a warranty and thinking that if the boat had issues it would get resolved rather quickly at the dealership where I spent a bunch of money. To my disappointment, this has not been the case. I hauled my boat to the dealership more times than I did to the water last year because of hydraulic trim issues and because I felt as if the trailer bounced erratically when hitting a bump or railroad tracks and other minor issues. When the trailer took a bump I could watch the right side tire look like someone was dribbling a basketball. After purchasing the boat, I literally took it back to the dealer the day after I bought it with this issue. When filling the tires with air didn't improve the issue they told me it just rode different than other boats I've owned. I've just taken it easy when trailering, but haven't felt confident in trailering since I've owned it. This Spring when getting it ready for the season I noticed that the right side tire was disproportionately close to the rear side of the fender. I checked the left side and there was even clearance from front to back. The right fender was so close to the tire on the rear side of the fender that I couldn't get a finger between the edge of the fender and the tire. After identifying this, I took it back to the dealer who did some more reviewing. They found the tire had been hitting the top of the inner fender and notified the manufacturer who said there was a service bulletin on the issue and recommended a new shackle kit for the fender. The dealer installed the new shackle kit which they said was really already in place on the trailer and the new shackle did not fix the issue. It would seem to me to be a weak leaf spring issue, but I'm not the mechanic. The manufacturers next recommendation was to remove the fender and the fender step, drill new holes in the trailer and repositiion it. I personally don't think this is an acceptable solution as it would then have one side uneven from the other and the rear step would hang beyond the end of the trailer frame on the right sight. That may not hurt anything, but doesn't seem like an acceptable way to fix the issue to me. The dealer has asked the manufacturer to replace the trailer. Now, the manufactuer wants to take the boat and trailer back to the factory to fix. I'm disagreeable to that because I don't think they should take the boat, but should give me a loaner trailer to use the boat while my trailer is being returned. Any suggestions or similar issues that anyone has had and how did it get resolved? I'm actually thinking about taking it to a local trailer shop to see what they may recommend.