FINALLY GOT IT !!! part 1

[robert harrison]

Over a month ago my wife and I went to the Bass Pro in Atlanta GA . I had finally talked her it a new boat.We talk to the sales person (Troy Z) about a 896 DC with a 200 xr6. well there were only 4 in Spring Field. Not the color we wanted but we ordered it, put the down payment,and waited. Thay said 7 to 10 dayes to get it and 3 or so days to rig. Good that would give me time to sale mine. WELL I sold mine in 4 days now no boat. Seven days passed he said (Troy) no ship date yet. two weeks passed no ship date! Then we called every other day, still no ship date!!! Over four weeks pased and the last time I called,I wasent haning up until I got a stright answer. O...UH... it got shiped to Florida and sold......I was to say the least upset,,,,got to go finish tomorrow!!!

 

[Bill McElroy]

That's a nice way to get a customer for life......unbelievable!

 

[Staci Matheis]

BPS in Atlanta -



You blew it!

And now we all know about it.

OK, so you've got a good selection and nice surroundings. But, if I'm a potential buyer, I may come in the door to see what you've got and stroke your salesman - but I'll go somewhere else to buy.



me :^(

 

[Rob LaMoy]

You know, more of these dealers should be made aware of this site and thehy are being watched, monitored, and even graded by potential buyers. I for one, would be very leary buying from any of these clowns we hear about. I would either drive to Neeleys or to MO and get the boat myself.

 

[Staci Matheis]

Funny, isn't it..... We don't refer to it as "BPS, Auburn Hills"; we refer to it as "Kneeleys"! Just goes to show you that selling is all about relationships with your customers and potential customers.....



I only live 200 miles from Springfield, MO and 30 miles from BPS in St. Charles..... But, if my next boat is a new one, you can bet I'll be taking a trip to "Kneeleys"!



me!

 

[Rob LaMoy]

A good rep/sales person takes pride and ownership in his/her product or service. Ken clearly does that. You can't make all the people happy all the time, but he sure tries. I have had an extremely successful past 4 years in sales with this year's 1st quarter being a new record setter, with over 3 million in booked sales. How? Doing exactly what Ken does. Taking ownership in our product. When it leaves our dock, several depts and people have handled it, but to me it has an invisible autograph on it of my name. It's a small world and both good and bad news travel fast. 90% of my sales are repeat customers previously satisfied. This Atlanta BPS is not building a strong customer base. Nor the one that "forgot" to place the boat show order from a post a couple of weeks ago. My hats off to Ken and Craig and the other dealers around the country that go above and beyond to please their customers!

Hey Scott, how many trucks would you sell if you acted like some of these jokers. I know, I wouldn't move any HVAC systems. I would have been "replaced" after the first lost contract. Good luck Robert, find another dealer. Ken will probably post soon, and I'm sure he has some suggestions on where to go close to where you are.

 

[Ken Neeley]

Robert...

What color are you looking for?

 

[Staci Matheis]

OOPS! Sorry about the misspelling of the last name, Ken!

 

[TrepMan]

MAN - This is the SECOND this year of problems at the new Atlanta BPS. I know the 929 owner got caught up in the move (still no excuse to a customer who bought a $30,000 plus boat! I know i've said it before that i've had nothing but good luck at this dealership, but you guys are making wonder.



Hey Dan J. got any words of advice for Robert??

 

[ron buffington]

I live in pa. and I have always wanted a tracker. last year they built a bass pro in baltimore. thats a two hour drive I go pick out the boat,order it, wait wait wait.... a month later it's in. I set a time sat. at 4o pm no later becouse the mechanics leave then. I get there boat not rigged they forgot?????? So 9:00 pm we finaly leave I get home take the boat out three weeks later.Engine won't turn left. tack,fuel and speedo gauges don't work?? trolling motor bracket loose. Take it back down two hour drive get jerked around all day finaly 3:30 we cant get parts till next day. BERT the service manager has no buissnes touching any body's boat. the only person in the place who knew anything about a boat is RON he was super he even offerd to deliver my boat if HE HAD TO DO IT ON HIS OWN TIME!!!!!!!!!!!! thanks ron.

 

[Dan J.]

Mr. Harrison,



After reading the above threads, I felt you deserved to hear another view of these events. When the salesman initialling checked on the model you requested, he unknowingly offered the availability of a unit ordered by a different customer. For this we apologize. Days later, when he found that boat unavaillable, several efforts were made to locate another. Two were found close to the specifications you desired, however neither dealer were willing to part with the units. Our Concord dealer was one of them. Unfortunately, all of this took place without any mention to the management team here in Atlanta. With this instance, as with any retail experience, if a salesperson is not providing what you feel is necessary, please contact a member of management. Our management team was unaware of the difficulties you were experiencing until today. Steps have been initiated to ensure that this does not repeat itself. With our new management team in place for over two months, this is the first problem I have heard. For all your questions or needs you can e-mail our new Tracker GM, Tim Dailey, directly at [email protected]. I wish we had the opportunity to have spoke with you directly over this concern. However, what's done is done. We regret any discomfort this has caused and applaud your choice in boats.



This is not offered as an excuse, just an explaination. Enjoy your new boat!



Dan Jorgensen

 

[Greg Meyer]

An interesting example of the power of the internet...



And, a very wise "move" by Mr. Jorgensen. Although it is not always economical to preach to the choir...in this instance it was. We seem to be a brand loyal and brand proud group...thus our existence "here".



Mr. Jorgensen, I applaud you on your public apology. I hope you have initiated an oversight program on all sales/orders. I recently bought a new truck and about three weeks after the purchase the Sales Manager called my home and had a brief conversation with me "checking" on my satisfaction... He informed me that all customers are called and those who have placed orders are called during their "wait"...and after delivery. I will return to that dealer, whose service department also uses a similar followup...a written survey form is left on the seat postage is prepaid...and it is signed by the mechanic and the service writer...Apparently the little cost of postage is far exceeded by the "profit" of repeat and, very important, referral business. I am not trying to tell you how to run your business, but I am letting you know that I was impressed and satisfied by a business that is obviously concerned about customer satisfaction. It is a factor in my purchase decisions.



Good luck...Oh, and I wished I worked at a BPS...

 

[TrepMan]

Thanks Dan for Tracker's side of the story. As you said, not an excuse just the facts! Good end to the story is that Robert got a Nitro! and as you mentioned an individual salesman can ruin the reputation for a whole dealership.



Glad to see Management is on their toes and moving forward in the right direction!



TrepMan

 

[Russ Charles]

On a positive note, I have to compliment the BPS here in Orlando. In April of last year I purchased a 882. My boat was delivered to the front door of the store (the service department is a few miles away) within 5 minutues of the appointed time, having been water tested, full of fuel, and ready to go in all respects. After a thouough briefing they hooked it to my Jeep and I was on my way. After about 6 weeks of use I returned to the service department to correct a few minor issues. Again, everything done on time and to my satisfaction. Within the last year I've orderd and promptly received a couple of warranty items.



So, there is at least two (here and Auburn Hills) BPS's that do things right.



Russ

 

[Dan J.]

 

[Dan J.]