Extended Warrantee information

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Mebassn

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Found out this little tid bit of information.... I recently blew my powerhead on my 150 XR6. It was 3 years old, well luckly i had an extended warrantee on it through "Tracker Premier Protection Plans". The are a good company, this is my second claim through them. Anyway.... Got the estimate on the powerhead, $4200(reman from Merc) and an $800 core charge. Well low and behold, the extended warrantee doesn't cover CORE CHARGES!!!. So i ended up walking out with my boat and $850 ($50 deductible)less in the wallet. I will admit, $850 is a whole lot better than the grand total of $6000 including labor. Just thought you'd like to know what your in for if you have a major problem and use the above mentioned warrantee.



Eric H.
 
Stooopid question.....



Would the warranty have covered the cost of a new powerhead where there would have been no core charges? Or does it specifically state that the unit must be remanufactured?



me?
 
glad you had the warranty. i got to thinkin - what is up with that? you would figure a warranty would cover the whole deal less the deductable and any transportation charges to the shop. does your warranty explicly say "core charges not covered"? like scott, i would think new parts rather than remanufactured would be utilized. maybe it is just not done with this type of repair. glad to hear you weren't out the whole sum of 6 grand. is this warranty the same as mercury's warranty or was this tracker's warranty or is their any difference? Inquiring minds want to know :)).

jd
 
I always understood a "core charge" to be what they would charge if you don't bring the old one back...(that's how they get the parts to "re-manufacture" stuff).



Like when you buy a starter at an autoparts store, they charge you a $30 core charge, which they refund when you bring the dead one back...



I would re-chek this... sounds a little fishy to me.
 
A core charge is NOT refunded IF the core that was brought back is sufficiently damaged that it can not be rebuilt.



When you bring your starter core back to a parts store, the people there generally aren't able to determine if it is rebuildable or not; so they just give you the credit. Later, if the remanufacturer determines that it is not rebuildable, they charge back the retailer. The retailer just eats the cost. Although..... The overall cost to the retailer of core charges is built into their selling price.
 
I guess my post was some what vauge...Scott is correct, the core was basiclly totaled. The whole jist of it is the ext warrantee company not paying for that core replacement. I will look into this but here in Florida that company doesn't sell warrantees'. I'll post more info later if i find anything else out.



Eric H.
 
I have fished tour. for 15 yrs. and also own a 94 Skeeter

bass boat. I bought my 4th tracker last year in Jan. and ended up with a headache that no one should have. I had a

total of 16 different problems with the boat. Granted, most of them were minor, but should never have been on a brand new boat. The main problem with the boat is that it has a hook in the hull that will not let the boat come up on plane. When I went to my dealer about this problem, they had me leave the boat and took it out for a test ride.

After this, they checked the bottom and found the hook at the back of the boat. Tracker said they wanted the boat back to evaluate the problem. Aug. 19, 2002 boat dropped off at dealer, boat returned first part of Dec. I got ahold of a work report that said it had a broken stringer and that they could not get the hook all the way out. The

stringer was replaced and the boat returned to the dealer

with the hook still in the hull. I will not sign for the boat from the dealer because the boat has not been fixed.

I have letters from Tracker that state the boat will be repaired or replaced. Now, when I contacted Sandy at Tracker all she would say was "caused by impact". The hook is from beam to beam and not bow to stern. If any one

out there has had problems with their tracker, no matter when, E-mail me so I can give as much information as possible to my attorney. I am demanding either a new boat or all of my money back. I also am a Viet Nam vet and not

afraid of a fight with tracker and I will do what ever it takes to win. If I have to I will contact every local T.V.

and newspaper I can and attend every boat show possible and

tell people not to buy a tracker product.

If you have had a nightmare with Tracker, let me know at

[email protected] or [email protected]

I will get it at either one. I think if we can show the way Tracker treats their customers, we can get the state and federal general attornies to start an investigation into the consumer fraud that exists when they will not honor their warranty.

 
Hey Bob,



Good luck with your crusade against Tracker.



Now, why don't you tell us about how much you liked your previous Trackers? You've owned enough of them. You must have liked something since you kept going back. Right??



I'm sure it's frustrating to you that things aren't going your way but to dig up 2 year old threads just looking for problems is a little extreme. While you're at it, see if you can get a class action suit for the transfer case and front differential that I had to put in my 1991 GMC Truck. Oh never mind, that was because I went from 4 hi to 4 low at 45MPH.



Marke
 
Eric -



I haven't read your warranty, BUT..... It just seems to me that it should have covered the enitre cost - including that for the core.



me
 
Yeah, I just paid $3,300 this year. Unless you need a new block .
 
My Opti powerhead would've cost over 7G's (parts and labor) to replace if it wasn't covered!! Merc covered EVERYTHING!!

 
This is actually a very good discussion, especially for those of us about to BUY an extended warrenty.



My concern(s) over the "core charges" above:



1. If the core itself was "totalled", was this due to the failure of a covered part? If so, then it would seem that the core charge must also be covered. If it is not covered, then it seems that the Warrenty itself has too many loopholes...



2. If it was the core itself that failed, then it would seem that they also have to cover it.



Does anyone know the exact legalese that Mercury extended warrenty uses in these situations?



Eric -> Can you provide the langugage from your service contract with regards to this? Also, who was your provider?



The difference between these two warrenties can lead us to make better decisions when purchasing.
 
For example: (this is a company I am considering, $1299 for four more years of coverage, hard to decide between them and Mercury, does anyone have any experience with this company?)



(from http://www.warrantydirect.com/boat_outboard.html)



ENGINE

All internally lubricated parts including: pistons, rings, pins, crankshaft and main bearings, connecting rods and rod bearings, reeds and reed blocks, cylinder heads, crankcase; flywheel. Cylinder block if damaged as a result of the Failure of an internally lubricated engine component.



 
I think on the extended warranty from other companies, the trick is to understand 'where' you can get it fixed. I don't believe that you can take it just anywhere, but instead have to take it to one of their 'authorized' shops.



I believe that the shops 'sign up' as a facility and agree to do the work for a fixed price.



Tex
 
Tex,



Agreed.



One of my pre-requesites for my purchase is that I have to be able to go to "the dealer of my choice".
 
Simnitro....thats the kicker, i don't have the physical contract here infront of me. Get this, my wife and i cleaned out the filing cabinet almost a year ago. I still can't find the paperwork, i have every other piece of paperwork.



More info......I have a buddy who just got his 1999 175EFI powerhead replaced on mrec's extended warrantee and it cost his a whoppin $25 to get it all completed. (FYI for warrantee buyers) Next time i get a boat, i will be getting a warrantee from the manufacture.



Still looking for the paperwork.



Eric H.
 
I just bought the Merc extended warranty (3 year plan), and I have the paperwork sitting in front of me. There is nothing about "core charges". The exclusions to the warranty include the usual (commercial use, racing, state/federal use, using 3 or more engines on the same rig, yadda yadda).



Here's one that baffles me: "Four cycle long blocks/powerheads, two-cycle powerheads, transmissions, jet pumps or stern drive assemblies that are purchased separately to replace worn out or damaged original assemblies, except new COMPLETE MerCruiser engines only used to repower vessel."



I guess that means that if you buy a replacement powerhead to fit on your original motor, Merc won't cover the replacement powerhead.



Specifically mentioned under the covered items for engine and drive are: cylinder block and internaly lubricated parts contained within the cylinder block.
 
Personally, I think that someone at the company that handles the claims didn't know what they were doing.....



I can't think of any reson that the core charge would not have been covered..... UNLESS it is specificallt stated so.



Eric, call them back. They've got copies. Get ahold of a Supervisor.



Let us know what happens..... If they don't cover the core charge, there are lots of people who will want to know about it - and avoid the "Tracker Premier Protection Plan" when purchasing a new boat. There are too many good warranties out there that will cover all charges to waste hard earned dollars on one that wiggles out of paying charges that are commonplace if and when the motor blows.



me
 
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