OK, gotta vent a tad. I have had my share of run ins when it comes to getting any kind of work done on my boat. Now call me demanding, but when someone gives me their word, I expect them to KEEP IT!
My TM has had some use put on it in the past year and not surprisingly, the bushings have gotten a little worn. So when I let off the pedal, it rattles a little. No super big deal unless you're fishing shallow, spooky, fish in a tourney. So it's under warranty, I'll get it fixed. I call my rep and she says the nearest authorized repair cntr is in Ferrisburgh, VT. OK fine, a $20 ferry ticket and about 120 miles round trip right. I called the guy last week and asked him if I brought it to him on Monday, would he be able to have it ready for me to PICK UP by this morning or earlier, "Sure, no problem", he says.
So I bring it over on Monday, go through the details again with him, and explain that I HAVE to have this motor back on my boat by Friday. "We'll have it done on Thursday", he says again.
Now call me the skeptic, but to be sure, I called again on Wednesday to tell them that Doug would be picking it up for me as I had to work and I didn't think I could get back in time from over there AND to be SURE it would be ready. Owner once again assures me, "Parts are ordered, they'll be here tomorrow morning, we'll get right on it, you can grab it at 9:00AM on Friday"
Whew....great........
So Doug calls me this morning and says, "Um....Rob, your motor isn't ready yet." WHAT????
I asked if he was kidding as I know SOME NTOWS members have been known to pull some stunts on me like this in HIGH stress times when I least need it. No joke, it's for real. The owner told Doug that he would have his guy right on it at 9:00 when he came in. "But Doug, it's 9:20 ALREADY!"
"Uh, YEAH, I know" Says Doug. Well, now I feel even worse because Doug has gone out of his way and now has to kill more time and miles until it's ready.
Well, I won't go into the call I immediately made to the owner, but if a customer calls you THREE times to verify his motor will be ready, dontcha just think a lil that he NEEDS IT by that date???
'Lil tip for any dealerships or repair centers out there:
If you give someone your word....KEEP IT!!!! Or pick up the damn phone and tell them there's a problem ASAP!!!
Well, I just got a call while typing this saying it's all set. All I can say is that it had better work flawlessly, or I'm gonna flip!
Then I went to a marine dealership here that was supposed to have my 2 new drain grates for my floor yesterday.....yup, you guessed it, not in until late this afternoon. They took my name. They took my number. They TOLD ME THEY WOULD BE IN ON THURSDAY!!!! So why not the call to save me the extra 20 minutes and 15 miles of driving out there to THEN tell me, "Oh no, we don't have them yet"
Now am I being too demanding, or do I just need to lower my standards to the sub par, ridiculous, lazy, don't give a crap if I get repeat business or if my customer's are happy, mentality of these shops?
My TM has had some use put on it in the past year and not surprisingly, the bushings have gotten a little worn. So when I let off the pedal, it rattles a little. No super big deal unless you're fishing shallow, spooky, fish in a tourney. So it's under warranty, I'll get it fixed. I call my rep and she says the nearest authorized repair cntr is in Ferrisburgh, VT. OK fine, a $20 ferry ticket and about 120 miles round trip right. I called the guy last week and asked him if I brought it to him on Monday, would he be able to have it ready for me to PICK UP by this morning or earlier, "Sure, no problem", he says.
So I bring it over on Monday, go through the details again with him, and explain that I HAVE to have this motor back on my boat by Friday. "We'll have it done on Thursday", he says again.
Now call me the skeptic, but to be sure, I called again on Wednesday to tell them that Doug would be picking it up for me as I had to work and I didn't think I could get back in time from over there AND to be SURE it would be ready. Owner once again assures me, "Parts are ordered, they'll be here tomorrow morning, we'll get right on it, you can grab it at 9:00AM on Friday"
Whew....great........
So Doug calls me this morning and says, "Um....Rob, your motor isn't ready yet." WHAT????
I asked if he was kidding as I know SOME NTOWS members have been known to pull some stunts on me like this in HIGH stress times when I least need it. No joke, it's for real. The owner told Doug that he would have his guy right on it at 9:00 when he came in. "But Doug, it's 9:20 ALREADY!"
"Uh, YEAH, I know" Says Doug. Well, now I feel even worse because Doug has gone out of his way and now has to kill more time and miles until it's ready.
Well, I won't go into the call I immediately made to the owner, but if a customer calls you THREE times to verify his motor will be ready, dontcha just think a lil that he NEEDS IT by that date???
'Lil tip for any dealerships or repair centers out there:
If you give someone your word....KEEP IT!!!! Or pick up the damn phone and tell them there's a problem ASAP!!!
Well, I just got a call while typing this saying it's all set. All I can say is that it had better work flawlessly, or I'm gonna flip!
Then I went to a marine dealership here that was supposed to have my 2 new drain grates for my floor yesterday.....yup, you guessed it, not in until late this afternoon. They took my name. They took my number. They TOLD ME THEY WOULD BE IN ON THURSDAY!!!! So why not the call to save me the extra 20 minutes and 15 miles of driving out there to THEN tell me, "Oh no, we don't have them yet"
Now am I being too demanding, or do I just need to lower my standards to the sub par, ridiculous, lazy, don't give a crap if I get repeat business or if my customer's are happy, mentality of these shops?
Took my truck to have the tranny fixed..they told me I could come and pick it up later the next day. Three days later I picked it up and told em' they surely lost my buisness for flat out "lying". If I don't get what they tell me I'm getting or when something is not done on time..
