Attn: Ken Neeley - Will Tracker Marine ???

[Mark Hofman]

Ken:



One of the connectors on my cranking battery cables wasn't crimped correctly. As a result, the low oil warning horn would sound. I didn't know this was the problem at the time. All I knew was that my low oil horn would go off intermittently.



Since we were so close (Branson) I called my dealership (BPS-Springfield) to see if they could fix it. They had a two-week backlog and advised me to take the boat to a Mercury-authorized repair center to get the oil injector fixed under the Mercury warranty.



I took it to a local shop because we were on vacation, and spent $65 to have them diagnose the problem and crimp the connector down.



I've got receipts and the work order. Since this was a problem from the factory, and something my local shop would have turned in as warranty work, what's the liklihood that I could send copies of the work order and receipts to Tracker Marine for reimbursement?



It's only $65, but I'm being "encouraged" to try. Any experience with this kind of stuff? Thanks.



MO

 

[Ken Neeley]

Mo, talk to Pat Shaughnessy at the Springfield BPS...let me know what happens.



Tommy Rich,

Who are you talking to about yours???

 

[Ken Neeley]

No...call 1-800-BASS-PRO and ask for him at the Springfield store...they will direct you from there.

 

[Mark Hofman]

Thanks, Ken!



Called Tracker Marine and was put on hold twice for about four minutes each. At the end of four minutes, the music stopped, but no one answered the phone.



Rather than continue to burn up long-distance charges, I sent an e-mail via the Tracker Marine web site's "Warranty" section, to Pat's attention. The automated response said that they would answer within 5 business days. I'' await a response.

 

[Ken Neeley]

Pat works for BPS, not Tracker...his direct number is 417-887-5258...let me know if you have a problem getting through.

 

[Mark Hofman]

Woops! I was reading too fast and caught the name, but not that he was at BPS Springfield.



I'll call Bass Pro right now. Thanks!

 

[Mark Hofman]

Thanks. I called BPS and he was with a customer so I left a voice message asking him to call me back. If I remember right, he was the manager who helped us sign our paperwork back in November.



Thanks for pointing me in the right direction.

 

[Ken Neeley]

You're welcome...let us know what happens.

 

[Mark Hofman]

Ken:



Spoke with Pat and he was very good at listening for five minutes while I described the situation to him. He is going to call the shop that did the work and verify my story with the manager there. He told me he'd get back to me tomorrow. I told him that it wasn't critical and that it could wait until after the holiday weekend.



To everyone else:



At this point in the process, I tried to do two things: a.) give a complete picture of the issue to my dealership, and b.) as nicely as possible, ASK for their help on a resolution. Pat listened well and is checking into it. We'll see what happens.



By the way, his response was MUCH better than the response I got when I called Tracker Marine directly. Its only a $65 issue, but it will be interesting to see what happens.



I'll keep posting updates under this thread.



MO